FAQ
Moissanite is a gemstone known for its brilliance, fire, and durability. It's a popular and ethical alternative to traditional diamonds.
No, Moissanites are distinct gemstones. While they share some visual similarities with diamonds, Moissanites have unique characteristics that set them apart.
Moissanite is a close second to diamonds in hardness, ranking 9.25 on the Mohs scale, making it highly suitable for everyday wear.
Yes, Moissanite is considered an ethical choice as it is created in a lab, eliminating concerns related to unethical mining practices.
Absolutely! Many of our products offer customization options. Feel free to reach out to our customer service for assistance in creating a personalized piece.
Yes, sizing exchanges are available for unworn products. Please be aware that verification will be conducted to ensure the product has not been worn or heavily used. Customers are responsible for bearing the associated shipping costs.
Yes, we offer a warranty against manufacturer defects. To initiate a warranty claim, please submit photos of the defective product, and verification will be conducted. We maintain rigorous quality inspections in Houston, TX, before shipping to uphold our commitment to delivering top-notch products. Therefore, we are the first one to know if there is an issue with quality so it is highly unlikely any issues that arise after it leaves our facility is a defect. We will verify and determine any damages may be due to the shipping carrier and process an insurance claim to get you a replacement promptly.
Easily track your order using the provided tracking number. If you encounter any issues, reach out to our customer service team for assistance.
All sale items are final, and opened or worn products are non-returnable. For eligible returns, contact our customer service team within 30 days of receiving your order.
For any additional inquiries or assistance, don't hesitate to contact The Ice Goat's customer service. Your satisfaction is our priority!