Shipping & Returns
Shipping Policy
At The Ice Goat, we offer free shipping on all orders $200+. We use reliable carriers and our shipping methods are fast and secure. You can track your order at any time by using the tracking number provided.
We take great care in packaging our products to ensure they arrive in perfect condition. All orders are shipped in discreet packaging to protect your privacy.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. All shipments are insured and if they arrive damaged, please document them as soon as possible and reach out to us so we can initiate an insurance claim and get you a replacement.
Return & Exchange Policy
At The Ice Goat, ensuring your satisfaction is our priority. Sizing exchanges are permitted for unworn products. However, we will assess verification to confirm that the product has not been worn or heavily used. Please note that customers are responsible for bearing the shipping costs associated with sizing exchanges. Additionally, it's essential to be aware that all sale items are final, and once a product has been opened or worn, it becomes non-returnable. We maintain rigorous quality inspections in Houston, Texas, before shipping to uphold our commitment to delivering top-notch products. For cases involving manufacturer defects upon receiving the product, you may be eligible for a replacement or refund. To initiate the warranty process, kindly submit photos of the defective product and await verification. If you have any questions or require further clarification, our dedicated customer service team is ready to assist you. Thank you for choosing The Ice Goat.